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General terms and conditions Klostergasthof Heidenheim


  1. SCOPE








1.1 These terms and conditions apply to contracts for the rental of hotel rooms for accommodation as well as all other services and deliveries provided by the hotel for the customer in this context (hotel accommodation contract). The term "hotel accommodation contract" includes and replaces the following terms: accommodation, guest accommodation, hotel, hotel room contract.
1.2 The subletting or re-letting of the rooms provided and their use for purposes other than accommodation
require the prior consent of the hotel in writing, whereby § 540 paragraph
1 sentence 2 BGB is waived, as far as the customer is not a consumer within the meaning of § 13 BGB.
1.3 General terms and conditions of the customer only apply if this has been expressly agreed in writing beforehand.

2.1 Contractual partners are the hotel and the customer. The contract is concluded when the hotel accepts the customer's application. The hotel is free to confirm the room booking in writing.
2.2 All claims against the hotel become statute-barred one year from the start of the statutory limitation period. This does not apply to claims for damages and other claims if the latter are based on an intentional or grossly negligent breach of duty by the hotel.

3.1 The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services.
3.2 The customer is obliged to pay the hotel's agreed or applicable prices for rooms provided and for other services used. This also applies to services commissioned by the customer directly or via the hotel, which are provided by third parties and disbursed by the hotel.
3.3 The agreed prices include those applicable at the time the contract was concluded
Taxes and local duties. Not included are local taxes, which are according to the respective municipal law
are owed by the guest, such as visitor's tax.
In the event of a change in statutory sales tax or the introduction, change or abolition of local ones
Duties on the subject of performance after the conclusion of the contract, the prices will be adjusted accordingly.
In the case of contracts with consumers, this only applies if the period between the conclusion of the contract
and fulfillment of the contract exceeds four months.
3.4 The hotel can give its consent to a subsequent reduction in the
Number of rooms booked, the hotel's services or the length of the customer's stay
make dependent that the price for the room and / or for the other services of the hotel
appropriately increased.
3.5 Hotel invoices are due for payment immediately upon receipt without any deductions. If payment on account has been agreed, payment must be made within ten days of receipt of the invoice without deduction, unless otherwise agreed.
3.6 The hotel is entitled to request a reasonable advance payment or security deposit from the customer upon conclusion of the contract,
for example in the form of a credit card guarantee. The amount of the prepayment
and the payment dates can be agreed in writing in the contract. For prepayments
or security for package tours, the statutory provisions remain unaffected.
If the customer is in default of payment, the statutory regulations apply.
3.7 In justified cases, e.g. customer arrears or expansion of the scope of the contract,
the hotel is entitled to make an advance payment even after the conclusion of the contract up to the beginning of the stay
or a security deposit within the meaning of section 3.6 above or an increase in the amount specified in the contract

agreed advance payment or security deposit up to the full agreed remuneration.
3.8 The hotel is also entitled at the beginning of and during the customer's stay to provide an appropriate
Advance payment or security deposit within the meaning of section 3.6 above for existing and future
To demand claims from the contract, insofar as such is not already in accordance with the preceding paragraph
3.6 and / or Section 3.7 has been performed.
3.9 The customer can only make an undisputed or legally binding claim against a claim
of the hotel offset or offset.
3.10 The customer agrees that the invoice will be sent to him electronically

4.1 A withdrawal by the customer from the contract concluded with the hotel is only possible if there is a right of withdrawal
was expressly agreed in the contract, there is a statutory right of withdrawal or if
the hotel expressly consents to the cancellation of the contract.
4.2 If an appointment has been agreed between the hotel and the customer to withdraw from the contract free of charge
the customer can withdraw from the contract until then, without any claims for payment or damages
of the hotel.
4.3 If a right of withdrawal has not been agreed or has already expired, there is also no statutory right of withdrawal or termination and the hotel does not agree to a cancellation of the contract, the hotel retains the right to the agreed remuneration despite not using the service. The hotel has to credit the income from renting the rooms to other parties as well as the saved expenses. If the rooms are not rented to someone else, the hotel can apply a flat-rate deduction for saved expenses. In this case, the customer is obliged to pay 90% of the contractually agreed price
to pay for overnight stays with or without breakfast as well as for all-inclusive arrangements with third-party services, 70% for half-board and 60% for full-board arrangements. The customer is free to prove that the aforementioned claim did not arise or did not arise in the required amount.

5.1 If it has been agreed that the customer can withdraw from the contract free of charge within a certain period of time
the hotel is entitled to withdraw from the contract during this period,
if there are inquiries from other customers about the contractually booked rooms and the customer on
Inquiries by the hotel with a reasonable deadline do not waive its right to withdraw. This
applies accordingly if an option is granted, if there are other inquiries and the customer on
Inquiry by the hotel with a reasonable deadline is not ready to make a firm booking.
5.2 If an advance payment or security deposit is agreed or requested in accordance with Section 3.6 and / or Section 3.7
not performed even after a reasonable grace period set by the hotel has expired,
the hotel is also entitled to withdraw from the contract.
5.3 Furthermore, the hotel is entitled to extraordinarily withdraw from the contract for an objectively justified reason, in particular if
- force majeure or other circumstances for which the hotel is not responsible make it impossible to fulfill the contract;
- rooms or rooms are culpably booked with misleading or false information or with concealment of essential facts; The identity of the customer, solvency or the purpose of stay can be essential;

- the hotel has justified cause to believe that the use of the service could endanger the smooth business operations, the security or the reputation of the hotel in public, without this being attributable to the hotel's sphere of control or organization;
- the purpose or the reason for the stay is illegal;
- there is a violation of the above-mentioned section 1.2.
5.4 The justified withdrawal by the hotel does not justify the customer's claim to compensation.

6.1 The customer does not acquire the right to be provided specific rooms unless this has been expressly agreed in writing.
6.2 Booked rooms are available to the customer from 4:00 p.m. on the agreed arrival date. The customer has no right to earlier availability.
6.3 On the agreed day of departure, the rooms must be vacated and made available to the hotel by 10:00 a.m. at the latest
to deliver. Thereafter, due to the late vacating of the room, the hotel can charge 50% of the full accommodation price (price according to the price list) for use beyond the contract until 6:00 p.m., 90% from 6:00 p.m. This will result in contractual claims by the customer
not justified. He is free to prove that the hotel has no or a significantly lower claim to usage fee.

7.1 The hotel is liable for damage to life, limb or damage for which it is responsible
The Health. Furthermore, it is liable for other damage caused by willful intent or gross negligence
Breach of duty by the hotel or an intentional or negligent breach
are based on typical contractual obligations of the hotel. Typical contractual obligations are obligations that
enable the proper execution of the contract and the fulfillment of the contract by the customer
trusts and is allowed to trust. A breach of duty by the hotel is the responsibility of a legal representative
or vicarious agents. Further claims for damages are, insofar as this section 7
not otherwise regulated, excluded. Should disruptions or deficiencies in the hotel's services
occur, the hotel will endeavor, if it becomes aware of it or if the customer complains immediately, for
To take remedial action. The customer is obliged to do what is reasonable for him to remedy the disruption
and to keep possible damage to a minimum.
7.2 The hotel is liable to the customer for items brought in according to the statutory provisions.
7.3 Insofar as the customer is provided with a parking space for a fee, this does not result in a custody contract. In the event of loss of or damage to vehicles parked or maneuvered on the hotel property and their contents, the hotel is only liable in accordance with Section 7.1, Sentences 1 to 4 above.
7.4 Wake-up calls are carried out by the hotel with great care. Messages for customers are handled with care. After prior agreement with the customer, the hotel can accept, store and - on request - forward post and goods for a fee. The hotel is only liable in accordance with the above
Section 7.1, sentences 1 to 4.

8.1 Changes and additions to the contract, the acceptance of applications or these general terms and conditions
should be in text form. Unilateral changes or additions are ineffective.
8.2 Place of fulfillment and payment as well as exclusive place of jurisdiction - also for check and bill of exchange disputes
- is in business dealings ... [Please enter the location, optionally the location of the hotel or
Seat of the operating company of the hotel]. If the customer fulfills the requirement of § 38 Paragraph 2 ZPO
fulfilled and has no general place of jurisdiction in Germany, the place of jurisdiction is 91719 Heidenheim,
8.3 German law applies. The application of the UN sales law is excluded.
8.4 In accordance with the legal obligation, the hotel points out that the European Union
an online platform for the out-of-court settlement of consumer disputes ("OS platform")
has set up:
However, the hotel does not take part in dispute settlement proceedings before consumer arbitration boards.

Rücktritt des Kunden
Rücktritt des Hotels

Formblatt zur Unterrichtung des Reisenden bei einer Pauschalreise nach § 651a des Bürgerlichen Gesetzbuch

Bei der Ihnen angebotenen Kombination von Reiseleistungen handelt es sich um eine Pauschalreise im Sinne der Richtlinie (EU) 2015/2302. 

Daher können Sie alle EU-Rechte in Anspruch nehmen, die für Pauschalreisen gelten. Das Unternehmen Klostergasthof Heidenheim Franken HSG GmbH trägt die volle Verantwortung für die ordnungsgemäße Durchführung der gesamten Pauschalreise. 

Wichtigste Rechte nach der Richtlinie (EU) 2015/2032:

  • Die Reisenden erhalten alle wesentlichen Informationen über die Pauschalreise vor Abschluss des Pauschalreisevertrags.

  • Es haftet immer mindestens ein Unternehmer für die ordnungsgemäße Erbringung aller im Vertrag inbegriffenen Reiseleistungen.

  • Die Reisenden erhalten eine Notruftelefonnummer oder Angaben zur einer Kontaktstelle, über die sie sich mit dem Reiseveranstalter oder dem Reisebüro in Verbindung setzen können.

  • Die Reisenden können die Pauschalreise – innerhalb einer angemessenen Frist und unter Umständen unter zusätzlichen Kosten – auf eine andere Person übertragen.

  • Der Preis der Pauschalreise darf nur erhöht werden, wenn bestimmte Kosten (zum Beispiel Treibstoffpreise) sich erhöhen und wenn dies im Vertrag ausdrücklich vorgesehen ist, und in jedem Fall bis spätestens 20 Tage vor Beginn der Pauschalreise. Wenn die Preiserhöhung 8% des Pauschalreisepreises übersteigt, kann der Reisende vom Vertrag zurücktreten. Wenn sich ein Reiseveranstalter das Recht auf eine Preiserhöhung vorbehält, hat der Reisende das Recht auf eine Preissenkung, wenn die entsprechenden Kosten sich verringern.

  • Die Reisenden können ohne Zahlung einer Rücktrittsgebühr vom Vertrag zurücktreten und erhalten eine volle Erstattung aller Zahlungen, wenn einer der wesentlichen Bestandteile der Pauschalreise mit Ausnahme des Preises erheblich geändert wird. Wenn der für die Pauschalreise verantwortliche Unternehmer die Pauschalreise vor Beginn der Pauschalreise absagt, haben die Reisenden Anspruch auf eine Kostenerstattung und unter Umständen auf eine Entschädigung.

  • Die Reisenden können bei Eintritt außergewöhnlicher Umstände vor Beginn der Pauschalreise ohne Zahlung einer Rücktrittsgebühr vom Vertrag zurücktreten, beispielsweise, wenn am Bestimmungsort schwerwiegende Sicherheitsprobleme bestehen, die die Pauschalreise voraussichtlich beeinträchtigen.

  • Zudem können die Reisenden jederzeit vor Beginn der Pauschalreise gegen Zahlung einer angemessenen und vertretbaren Rücktrittsgebühr vom Vertrag zurücktreten.

  • Können nach Beginn der Pauschalreise wesentliche Bestandteile der Pauschalreise nicht vereinbarungsgemäß durchgeführt werden, so sind dem Reisenden angemessene andere Vorkehrungen ohne Mehrkosten anzubieten. Der Reisende kann ohne Zahlung einer Rücktrittsgebühr vom Vertrag zurücktreten (in der Bundesrepublik Deutschland heißt dieses Recht „Kündigung“), wenn Leistungen nicht gemäß dem Vertrag erbracht werden und dies erhebliche Auswirkungen auf die Erbringung der vertraglichen Pauschalreiseleistungen hat und der Reiseveranstalter es versäumt, Abhilfe zu schaffen.

  • Der Reisende hat Anspruch auf eine Preisminderung und/oder Schadensersatz, wenn die Reiseleistungen nicht oder nicht ordnungsgemäß erbracht werden.

  • Der Reiseveranstalter leistet dem Reisenden Beistand, wenn dieser sich in Schwierigkeiten befindet. 

Website, auf der die Richtlinie (EU) 2015/2302 in der das nationale Recht umgesetzten Form zu finden ist:

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